Representative, MIRS

ASCAP

Member Inquiry Resolution Document Control:

• Process incoming postal mail, emails, and faxes while ensuring that paperwork is filed and logged appropriately
  
• Manage requests and returns for documentation stored offsite
  
• Action and log payment transactions accurately and in a timely manner
  
• Leverage best practices to review documentation and facilitate the handover to the appropriate staff member
  

Member Inquiry Resolution Support:

• Coordinate the appropriate follow-up regarding any outstanding paperwork that is required for inquiry resolution
  
• Manage both internal and external communication seamlessly via email, phone, and ASCAP’s proprietary online account management system
  
• Work on project-based tasks including, but not limited to, researching contact information and tracking or reporting on resolution inquiries
  
• Process member performance claims, as needed
  
• Other responsibilities and tasks may be assigned or changed based on business and department needs, as required.